Laundrify is a laundry pickup and delivery service operating in Kampala, Uganda. It is a product of Tattu Intel Limited, a company registered in Uganda (company number 80042960146726), which is the data controller for the information described here.
This policy explains what we collect, why, who we share it with, and how you can get rid of it. It covers the Laundrify mobile apps and the website at laundrify.it.com.
1. What we collect
Information you give us
| Data | Why we need it |
|---|---|
| Name | So the rider knows who they are collecting from and the laundromat can label your order. |
| Phone number | It is how you sign in, and how the rider reaches you at the door. |
| Email address | Account confirmation and password resets. |
| Password | Stored only as a one-way hash. We cannot read it, and neither can anyone who obtains the database. |
| Pickup and delivery addresses | To collect and return your laundry. |
| An optional contact number for a specific order | For when someone else — a spouse, housemate, or hostel room — will hand over the laundry. |
Information collected as you use the service
- Order history: what you sent, its weight or item count, the price, and each status change.
- Location: only when you tap to use your current location while setting a pickup address. The app does not track you in the background, and it will not ask for location at all if you type your address instead.
- Photos: riders photograph the scale reading when your laundry is weighed, and the handover at pickup and delivery. These are evidence for the price you were charged and the condition of your items.
- Payment records: the method, amount, status, and the provider's transaction reference. We never see or store your mobile money PIN, and we do not store card numbers.
- Device notification token: so we can tell you your laundry is on its way. Removed when you sign out.
2. Who can see your information
Access is limited to the people who need it to complete your order:
- The rider assigned to your order sees your name, contact number, and the pickup or delivery address — only while that order is active.
- The laundromat assigned to your order sees your name and contact number, so they can raise a problem with your items, plus the rider's proof photos.
- Laundrify staff can see order details to resolve support requests and settle payments.
Riders and laundromats are contractually required to use your details only for the order they were given, and not to retain them afterwards.
Service providers
| Provider | What they receive |
|---|---|
| MTN MoMo, Airtel Money | The amount and the phone number being charged, when you pay by mobile money. |
| Google Firebase Cloud Messaging | Your device notification token and the text of the notification. |
| Google / Apple sign-in | Only if you choose to sign in with them. They confirm your identity to us; we receive your name and email. |
| Email delivery provider | Your email address, to send confirmation and password-reset messages. |
| DigitalOcean | Hosts our servers and database. |
We also disclose information where the law requires it — a court order, a tax audit, or a lawful request from a Ugandan regulator.
3. How long we keep it
- Your account details — until you delete your account.
- Order and payment records — retained after account deletion, because the laundromat and rider have to be paid for work already done and Ugandan tax law requires business records to be kept. These records are stripped of anything identifying you.
- Proof photos — kept while the order can still be disputed, then deleted.
- Notification tokens — deleted when you sign out.
4. Deleting your account
You can delete your account from inside the app at any time: Profile → Delete Account. Riders and laundromat partners will find it under the account menu on their dashboard. You will be asked for your password to confirm.
What happens then:
- If you have never placed an order, your account and all associated data are erased outright.
- If you have placed orders, your name, phone number, email, saved addresses, saved payment details and notification tokens are erased, and your account is closed permanently. The order records themselves remain for the accounting reasons above, with nothing left in them that identifies you.
Deletion is refused only while an order is still in progress, since we may be holding your laundry. Complete or cancel it first, then delete.
If you would rather we did it for you, email support@laundrify.it.com and we will action it within 30 days.
5. Your rights
Under Uganda's Data Protection and Privacy Act, 2019, you may ask us to:
- show you a copy of the personal data we hold about you;
- correct anything inaccurate;
- delete your data (see section 4);
- stop sending you notifications — turn them off in your device settings;
- complain to the Personal Data Protection Office of Uganda.
To exercise any of these, contact us using the details below. We respond within 30 days.
6. Keeping it secure
- All traffic between the app and our servers is encrypted with HTTPS.
- Passwords are stored as one-way hashes and are never recoverable.
- Signing out revokes your session on our servers, not just on your device.
- Changing your password ends every other session on your account.
- Access to production data is restricted to staff who need it.
No system is perfectly secure. If a breach affects your personal data, we will notify you and the Personal Data Protection Office as required by law.
7. Children
Laundrify is not intended for children under 18. We do not knowingly collect their data; if we learn that we have, we delete it.
8. Where your data is held
Our servers are hosted by DigitalOcean and may be located outside Uganda. Where data is transferred abroad, we rely on the provider's contractual data-protection commitments.
9. Changes to this policy
If we make a material change, we will update the date at the top of this page and notify you in the app. Continuing to use Laundrify after a change means you accept the updated policy.
10. Contact us
Tattu Intel Limited
Company number 80042960146726
Kampala, Uganda
Email: support@laundrify.it.com
Phone / WhatsApp: 0760 191 263